EPoS
Solutions for
Hotels & Accommodation
Purpose-built hotel point-of-sale systems powered by TouchPoint. From front desk billing and PMS integration to bar, restaurant and room service — everything your hotel needs, installed & supported locally by neXpos across South Wales and Bristol.
Hotel EPoS South Wales & Bristol
The EPoS System Built for the Whole Guest Journey
A modern hotel is more than just rooms. It's a bar, a restaurant, room service, function spaces and a front desk that needs to keep track of it all. A great EPoS system should connect every part of your hotel, not add another silo to manage.
At neXpos, we supply and support TouchPoint hotel EPoS systems across Cardiff, Swansea, Newport, Bridgend, the South Wales Valleys and the Bristol area. We're not a national call centre — we're your local ICRTouch partner who understands your hotel operation and supports you beyond installation day.
Whether you run a boutique B&B, a busy city-centre hotel with multiple outlets, a country pub with rooms or a multi-site hotel group, we configure a TouchPoint system that connects your front desk, bar, restaurant and room service on one platform.
PMS Integration
Connect Your Front Desk to Every Outlet
The biggest challenge in hotel EPoS is making sure every department talks to each other. TouchPoint integrates directly with leading Property Management Systems including Guestline, RoomMaster and Caterbook, so charges from the bar, restaurant and room service post straight to the correct guest folio — no manual entry, no reconciliation at the end of the night.
When a guest checks in, their room number and folio are available across every till in the hotel instantly. They can order a drink at the bar, eat in the restaurant and have dinner sent to their room — and every charge lands on one bill. Checkout takes seconds, not a phone call to three different departments.
- Bi-directional sync with major PMS platforms
- Room folio visible at every till — bar, restaurant, room service
- Auto-post charges with accurate tax and service allocation
- Night audit reconciliation is automatic and audit-ready
- Guest name, room number and check-out date at server's fingertips
Bar & Restaurant Management
Run Every Outlet Like a Pro
Your hotel bar and restaurant deserve the same powerful tools as a standalone venue. TouchPoint's visual floor plan shows every table in your restaurant, bar and terrace at a glance — who's seated, who's waiting for food, who's ready to pay. Servers take orders on PocketTouch handhelds and fire them wirelessly to the kitchen display without leaving the table.
Course management means the kitchen always knows what's been ordered, what's been served and what's still to go. Allergen flags appear at the point of ordering and on the kitchen display. And because every outlet is on the same system, a drink ordered at the bar and a starter ordered at the table both route to one guest folio.
- Visual floor plan — restaurant, bar, terrace, private dining
- PocketTouch handheld ordering for bar and restaurant service
- TouchKitchen display — no paper tickets, no shouting across the pass
- Course management and allergen flags at every stage
- All charges post to guest folio or can be paid at the table
Room Service & Guest Ordering
Let Guests Order from Their Room — or Anywhere
Traditional room service is labour-intensive, slow and prone to mistakes. ByTable changes that — guests scan a QR code in their room (or at the pool, gym or terrace) and order directly from their own phone. They browse a photo-led menu, customise their order and pay or post to their room. No phone call, no busy signal, no misheard order.
Orders fire straight to the kitchen display and the bar. The kitchen sees the room number, special instructions and estimated delivery time all on one screen. Bar drinks and food orders are co-ordinated so everything arrives together. Guests get faster service. Your team works more efficiently. And every charge is tracked to the right folio.
- QR code ordering from room — no app, no phone call needed
- Photo-led menus with dietary, allergen and modifier options
- Orders split between kitchen and bar automatically
- Charges post to room folio or guest pays at the table
- Available poolside, gym, terrace, lounge — anywhere guests gather
Full Feature Set
Everything a Modern Hotel Needs
TouchPoint is trusted by hotels, pubs-with-rooms and multi-site accommodation providers across the UK. Here's what makes it the right choice for hotels in South Wales and Bristol.
PMS Integration
Real-time sync with Guestline, RoomMaster and Caterbook. Every charge follows the guest from check-in to checkout without manual intervention.
Live Revenue Dashboard
See per-outlet sales, covers, average spend and occupancy-linked metrics in real time. Spot trends during service, not the morning after.
Allergen & Dietary Management
Assign allergen data to every menu item. Kitchen displays flag requirements clearly — critical for hotel restaurants serving diverse guests.
PocketTouch Handheld
Servers take bar, restaurant and poolside orders on Android handhelds — orders fire wirelessly to the kitchen and bar immediately.
ByTable Room Service
QR-code ordering from any device. Guests order food, drinks and amenities from their phone — charges post directly to their folio.
Menu & Price Control
Update menus, prices and specials from the back office. Changes push to every till, handheld and ByTable menu instantly — no reprinting.
The Guest Journey
From Check-In to Checkout — One Seamless Experience
Here's how a TouchPoint-powered hotel delivers a friction-free guest experience, from arrival to departure.
Check-In & Folio Open
Guest arrives. PMS integration opens a folio linked to their room. Every till in the hotel can now post charges to their account instantly.
Bar & Restaurant
Guest orders at the bar or restaurant. Server takes the order on PocketTouch and fires it to the kitchen. The drink posts to room folio automatically.
Room Service
Back in their room, guest scans the QR code and orders dinner via ByTable. Kitchen receives the order with room number and delivery time.
Check-Out
Guest settles one bill — bar, restaurant, room service and mini-bar — all reconciled against their folio. No calls to other departments needed.
Business Management
Manage Your Whole Hotel from Anywhere
TouchOffice Web gives you a complete cloud back office, accessible from any device — phone, tablet or laptop. Whether you're at the hotel, at home or managing a second property, you have real-time visibility into every outlet's performance.
From per-outlet sales and occupancy-linked revenue to stock levels, staff performance and end-of-day reports — all your hotel data in one dashboard, updated throughout service.
Multi-Outlet Reporting
See revenue, covers and average spend per outlet — bar, restaurant, room service and events — side by side. Spot trends across your whole hotel.
Menu & Price Control
Update food and drink menus, add specials, change prices and remove sold-out items. Changes push to every till, handheld and QR menu instantly.
Stock & Wastage
Track inventory across all outlets. Set par levels, generate reorder alerts and identify which menu items drive margin — or cost you money.
Staff Management
Track hours, manage permissions per outlet and run individual sales reports. Identify top performers and allocate staff where they drive most revenue.
Integrated Payments
Accept all major cards and contactless payments at every outlet. Integrated terminals keep reconciliation automatic — no end-of-night discrepancies.
Folio & Audit Reports
Review postings, adjustments and settlements per folio. Night audit is automatic and export-ready for your accounts package — Sage, Xero, QuickBooks.
Common Questions
Hotel EPoS — Your Questions Answered
Questions about switching EPoS systems, PMS integration or how it all fits together? Here's what hotel owners in South Wales and Bristol ask us most.
The Full ICRTouch Suite
A Complete Hotel Technology Platform
TouchPoint is the heart of the system, but ICRTouch offers a full ecosystem of products that connect seamlessly for your hotel — all supplied and supported by neXpos across South Wales and Bristol.
TouchPoint
Core hotel EPoS software. Fast, reliable, feature-rich with PMS integration.
Learn moreTouchKitchen
Kitchen display system for hotel restaurants — course-by-course management.
Learn morePocketTouch
Handheld ordering for bar and restaurant — tableside orders, zero back-and-forth.
Learn moreByTable
Room service and guest ordering via QR code — no app, no friction, instant folio posting.
Learn moreTouchReservation
Restaurant and event bookings that feed into your floor plan and covers count.
Learn moreTouchOffice Web
Cloud back office — multi-outlet sales, stock, staff and menu management from anywhere.
Learn moreCoverage Area
Hotel EPoS Across South Wales & Bristol
neXpos provides on-site installation, training and local support for hotels, B&Bs and accommodation providers throughout the following areas. Call us if you're not sure whether we cover your location — we almost certainly do.
Ready to Upgrade Your Hotel EPoS?
Talk to a neXpos specialist today. We'll visit your hotel, understand your operation and design a TouchPoint system that connects your front desk, bar, restaurant and room service — with no obligation, no pressure and no national call-centre runaround.
Book a Call Call 0333 567 0009
TouchPoint
PocketTouch
TouchTakeaway
TouchLoyalty
TouchKitchen
TouchMenu
TouchOffice Web
